At Zubohramart, we value your satisfaction and aim to provide a hassle-free shopping experience. Please take a moment to familiarize yourself with our Returns and Refund Policy:
1. Returns
a. Eligibility: We accept returns within [number] days from the date of delivery for eligible products. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
b. Non-Returnable Items: Some items, such as perishable goods, personalized items, and gift cards, are non-returnable.
c. Return Process: To initiate a return, please contact our customer support team at zubohramart@gmail.com Provide your order number, details of the item(s) to be returned, and the reason for the return. Our team will guide you through the process.
2. Refunds
a. Refund Eligibility: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Refunds are processed for eligible returns.
b. Refund Method: Refunds are issued to the original payment method used during the purchase. Please note that shipping charges are non-refundable.
c. Late or Missing Refunds: If you haven’t received a refund within the specified period, please check your bank account or contact your credit card company. If the issue persists, contact us at zubohramart@gmail.com for further assistance.
3. Exchanges
a. Product Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer support team.
4. Return Shipping
a. Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
b. Return Address: To return your product, please mail it to the address provided by our customer support team after initiating the return process.
5. Damaged or Defective Items
a. Reporting Damages: If you receive a damaged or defective item, please contact our customer support team within same day of receiving the product. Provide photos of the damaged or defective item for prompt assistance.
6. Contact Us
For any questions or concerns regarding our Returns and Refund Policy, feel free to reach out to our customer support team at zubohramart@gmail.com.