Ensuring a seamless and efficient shopping experience is paramount at Zubohramart. We appreciate your understanding of our policies, including the specific provision regarding cancellations once a product is ready to deliver:
1. Order Cancellation Time Frame
a. Cancellation Window: You can cancel your order within 24 hours of placing it. Once your order is processed and reaches the “Ready to Deliver” status, cancellations are no longer possible.
b. Cancellation Process: To cancel an order within the allowed time frame, log in to your Zubohramart account and navigate to the “Order History” section. If the cancellation option is available, follow the on-screen instructions. For assistance, contact our customer support team at zubohramart@gmail.com.
2. Refunds for Cancelled Orders
a. Refund Eligibility: If your cancellation request is successful within the specified time frame, a full refund will be issued to the original payment method used during the purchase.
b. Late Cancellations: Orders cancelled outside the stipulated time frame may be subject to processing fees. Our customer support team will provide clarification based on your specific case.
3. Product-Specific Cancellation Policies
a. Ready to Deliver Status: Once an order reaches the “Ready to Deliver” status, it cannot be cancelled. This ensures that the processing and shipping stages are not disrupted for the benefit of all customers.
b. Exceptions: Customized or personalized items may have specific cancellation restrictions even before reaching the “Ready to Deliver” status. Please check the product description or contact our customer support for details.
4. Cancellation Notification
a. Cancellation Confirmation: You will receive an email confirmation once your cancellation request is successfully processed within the allowed time frame. If you do not receive confirmation, please contact our customer support team.
b. Shipping Stage Cancellations: Once an order has been shipped, it cannot be cancelled. In such cases, you may refer to our Returns and Refund Policy.
5. Contact Us
For any questions or concerns regarding our Cancellation Policy, please contact our customer support team at zubohramart@gmail.com.